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Springboro, OH – James R. Stock of the University of South Florida and Jay P. Mulki of Northeastern University recently published a paper on reverse logistics that summarized survey results from over 200 companies. The research was published in the most recent edition of Council of Supply Chain Management Professional’s Journal of Business Logistics.

In general, the research found that companies were generally able to recover a large percentage of the returned items’ value, whether through putting an item directly back into stock, or doing so after some modest amount of processing. Retailers and wholesalers, however, were able to, on average, recover much more of the total value than manufacturers.

“In this study, product returns processing enabled many organizations to recover a high percent of the original cost of the products. In some instances, the recovery rates exceeded 80%,” Stock and Mulki note. “Such levels of recovery have not been widely reported previously. In fact, the typical level of 60-65% recovery rate is higher than expected given previously published data. This validates the importance of efficient and effective product returns processing for improving profitability within organizations.”

Read the full story at scdigest.com.

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